Embraer Executive Jets earns top ranking in AIN's 2016 Product Support Survey

03/08/2016 12:05

SAO JOSE DOS CAMPOS, Brazil, Aug. 3, 2016 /PRNewswire/ -- Embraer Executive Jets' customer support has soared to its first-ever solo No. 1 ranking in Aviation International News' 2016 Product Support Survey, receiving its highest-ever combined overall average (8.4 out of a possible 10) for new and preflown business jets.

"AIN's 2016 Product Support Survey is a clear recognition of our unwavering commitment to provide the best customer experience in the business aviation industry," said Marco Tulio Pellegrini, President & CEO, Embraer Executive Jets. "For the fifth consecutive year, Embraer remains among the highest-ranked companies in one of the most important product support surveys in the industry. We thank our customers for their confidence in us, which is reflected in our No. 1 ranking."

In just a decade, Embraer has built a robust global network to support its worldwide customers and a fleet of over 1,000 business jets operating in over 60 countries. The company continually anticipates and develops a variety of innovative services to improve its product support efforts.

According to AIN: "Embraer's rankings were bolstered by an 8.6 for authorized service centers (up from 7.5), 7.3 for cost of parts (from 7.0 last year), 9.0 for technical manuals (up from 8.5) and 9.0 for overall aircraft reliability (up from 8.6)."

AIN's annual Product Support Survey asks operators to evaluate aircraft, engines and avionics products they have had experience with during the previous 12 months. The survey is traditionally conducted in May and results are released in the August issue of Aviation International News.

Read the report here: http://www.ainonline.com/aviation-news/business-aviation/2016-08-01/product-support-survey-2016-part-1-aircraft?method=site

Contacts:

Headquarters (Brazil)
Saulo Passos
press@embraer.com.br
Cell: +55 11 94254 4017
Tel.: +55 11 3040 1799

North America
Alyssa Ten Eyck
aeyck@embraer.com
Cell: +1 954 383 0460
Tel.: +1 954 359 3847

Europe, Middle East and Africa
pressEMEA@embraer.fr
Cell: +55 11 94254 4017
Tel.: +55 11 3040 1799

China
Mirage Zhong
mirage.zhong@bjs.embraer.com
Cell: +86 185 1378 5180
Tel.: +86 10 6598 9988

Asia Pacific
Nilma Missir-Boissac
nilma.boissac@sin.embraer.com
Cell: +65 9012 8428
Tel.: +65 6305 9955