Hard Rock Hotel & Casino Las Vegas Notifies Customers of Payment Card Incident

Las Vegas, NV – June 27, 2016 – Hard Rock Hotel & Casino Las Vegas values the relationship it has with its customers.  The resort is providing notification of an incident that may involve customer payment card data. 

After receiving reports of fraudulent activity associated with payment cards used at the Hard Rock Hotel & Casino Las Vegas, the resort began an investigation of its payment card network and engaged a leading cyber-security firm to assist.  On May 13, 2016, the investigation identified signs of unauthorized access to the resort's payment card environment.  Further investigation revealed the presence of card scraping malware that was designed to target payment card data as the data was routed through the resort's payment card system. In some instances the program identified payment card data that included cardholder name, card number, expiration date, and internal verification code.  In other instances the program only found payment card data that did not include cardholder name.  No other customer information was involved.  It is possible that cards used at certain restaurant and retail outlets at the Hard Rock Hotel & Casino Las Vegas between October 27, 2015 and March 21, 2016, could have been affected.

Customers who used their payment cards at certain restaurant and retail outlets at the Hard Rock Hotel & Casino Las Vegas between October 27, 2015 and March 21, 2016, should remain vigilant to the possibility of fraud by reviewing their payment card statements for any unauthorized activity. Hard Rock Hotel & Casino Las Vegas has notified law enforcement officials and is supporting their investigation. The payment card networks have also been informed of the incident so that the banks that issue payment cards can be made aware and initiate heightened monitoring on the affected cards. Hard Rock Hotel & Casino Las Vegas continues to work with the cyber-security firm to further strengthen the security of its systems to help prevent this from happening in the future.

We regret any inconvenience this may have caused.  If you have questions, please call 888-221-7168 from 9 a.m. to 9 p.m. EST, Monday to Friday.

/PRNewswire/ -- June 27, 2016/

SOURCE Hard Rock Hotel & Casino Las Vegas