National Airline Quality Rating to be announced April 4, says Embry-Riddle Aeronautical University

14/03/2016 16:30

WASHINGTON, March 14, 2016 /PRNewswire-USNewswire/ -- Results of the 26th annual national Airline Quality Rating (AQR) will be announced at 9:30 a.m. Monday, April 4, at a news conference at the National Press Club, Zenger Room, in Washington, D.C.

The most comprehensive study of the performance quality of the 13 largest airlines in the United States, the AQR is conducted annually by researchers at the W. Frank Barton School of Business at Wichita State University and Embry-Riddle Aeronautical University's Prescott, Ariz., Campus.

Airline performance, as presented by AQR researchers, encompasses a multifactor look at the overall quality of the airlines. It includes on-time performance, denied boardings, mishandled baggage and customer complaints.

AQR is the longest running and most established measure of airline quality. AQR researchers use a combination of performance-based data that allows comparison of actual performance of airlines with the public perception of airline quality.

The new findings cover the 2015 calendar year and rate the following airlines, listed in alphabetical order: Alaska, American, Delta, Envoy, ExpressJet, Frontier, Hawaiian, JetBlue, SkyWest, Southwest, Spirit, United and Virgin America.

To see last year's results, go to www.airlinequalityrating.com.

Media Contacts:

- Melanie Hanns, Director of Media Relations, Embry-Riddle Aeronautical University; O: (386) 226-7538; C: (386) 283-0753; melanie.hanns@erau.edu

- Joe Kleinsasser, Director of News and Media Relations, Wichita State University; O: (316) 978-3013; C: (316) 204-8266; joe.kleinsasser@wichita.edu