The Sandman Santa Rosa Notifies Customers of Third-Party Payment Card Security Incident

The Sandman Santa Rosa ("Sandman"), was recently notified by its service provider, Sabre Hospitality Solutions ("Sabre"), of a third-party data security incident that may affect customer information associated with certain Sandman hotel reservations. The Sandman takes very seriously the privacy and protection of its customers' information, and is providing this notice as a precaution to let guests know about the incident and to inform them of steps they may take to protect themselves against potential misuse of their information.

What Happened

The Sabre SynXis Central Reservations System (CRS) facilitates the booking of hotel reservations made by consumers through hotels, online travel agencies, and similar booking services. Following a forensic investigation, Sabre notified us on June 6th that an unauthorized party gained access to their systems and was able to view some reservation information for a subset of hotel reservations that Sabre processed on behalf of the Sandman. The investigation determined that the unauthorized party was able to access payment card information on Sabre's system between August 10, 2016 and March 9, 2017. Please note that no Sandman computer or network systems were affected in any way by this incident.

What Information Was Involved

The unauthorized party was able to access payment card information for certain hotel reservations, including cardholder names, card numbers, card expiration dates, and, potentially, card verification codes. The unauthorized party was also able, in some cases, to access certain information such as guest names, emails, phone numbers, addresses, and other information. Sensitive information such as Social Security, passport, or driver's license numbers were not accessed or affected by this incident. Sabre has informed us that, to date, the payment card brands have not identified any patterns of fraud related to this incident.

What We Are Doing

According to the information that we received, Sabre engaged a leading cybersecurity firm to support its investigation and notified law enforcement and the payment card brands about this incident. Sabre also enhanced the security around access credentials and the monitoring of system activity to help prevent this type of incident from recurring in the future.

What You Can Do

Customers and guests can review credit or debit card account statements to determine if there are any discrepancies or unusual activity listed. Remain vigilant and continue to monitor statements for unusual activity going forward. If you see something you do not recognize, immediately notify the card issuer as well as the proper law enforcement authorities. In instances of credit or debit card fraud, it is important to note that cardholders are not typically responsible for any fraudulent activity that is reported in a timely fashion. Additional resources and information are also available from Sabre at www.sabreconsumernotice.com, including recommendations from the Federal Trade Commission regarding identity theft protection.

For More Information

The Sandman sincerely regrets any inconvenience caused by this incident. For further information or assistance, interested parties may contact 888-721-6305 24 hours per day, Monday through Friday or visit www.sabreconsumernotice.com.

Media Contact: Karlene Holloman, kholloman@pointhospitalitygroup.com

/PRNewswire -- July 28, 2017/

SOURCE The Sandman Santa Rosa